Part 3 of a 4 part series which uses Julia Gillard and the recent Federal Election to examine whether spin techniques developed for the 20th century media model are now outdated and ineffective in the 21st century.
This post picks up from previous discussions on how a lack of trust virtually makes political communication ineffective. It examines how ‘controlling the message’ is the essence of 20th century spin and the big mistake being made by communicators is thinking this remains the core of 21st century spinning.
Could social media help build trust?
Old spin controlled the government-citizen relationship by managing what went into the media, thus shaping the environment in which people made political choices.
The new media landscape, however, provides government the opportunity to cut out the media and talk to the citizen directly. This ‘voter-centred social networking’ was fundamental to Obama’s ability to win office.
The ‘corruption of communication’ encouraged these new forms of communication. Social media is defined as ‘media for social interaction’ and sees the creation and exchange of user-generated content, allowing citizen voices to be heard. By its very nature, it represents a greater equality in communication mediums, as opposed to mainstream media.
By choosing to engage in this space, government can be seen to be respecting the nature of the space, that every voice can be heard, and most definitively, that you don’t control it. This inspires an authenticity that can also inspire trust.
From a purely strategic perspective, spinners should at least understand that social media offers a very effective way of more directly connecting with and influencing the constituency as well as building consensus through government-to-people, people-to-government and even people-to-people communication.
It may just be that a side effect to this 21st century campaigning is that it also provides an opportunity for politicians to gain back the most valuable of political capital, trust. And, perhaps success in the new media space, may encourage new success as well as rejuvenated techniques in the traditional media space.
Social media in the 21st century - what spin was for the 20th century
Using social media in political campaigning is the most obvious sign spin is evolving to fit the media market of the 21st century. Obama used these tools to help him win office, Clinton didn’t and lost.
Having taken that on board the Secretary of State is now such an advocate she is referred to as the “godmother of 21st century statecraft”, the program at the forefront of the Administration’s moves to experiment with and adopt new ways to interact with the public including YouTube and text messaging.
See the U.S. Secretary of State Hillary Clinton speaking about 21st century statecraft on YouTube here.
Gaining control means losing control
Maybe the ‘real Julia’ gets it, through her apparent rejection of the “very risk averse standard campaign model” in the midst of the recent election and her acknowledgment then, that “…people are right to worry that modern campaigning is too managed and too tightly scripted”.
Perhaps she also understands “the 21st century is a really terrible time to be a control freak”, wise words spoken by Jared Cohen in the NY Times article Digital Diplomacy. Cohen along with Alec Ross heads up 21st century statecraft.
Finally, I’ll finish with these wise words in the same NY Times article, where Clay Shirky, a New York University professor says on the issue of whether or not politicians should engage in social media: “the loss of control you fear is already in the past. You do not actually control the message, and if you believe you control the message, it merely means you no longer understand what is going on.”
The final and fourth post will examine Ms Gillard’s apparent rejection of the “very risk adverse standard campaign model” in the context of the election result.
Ruci Fixter


















